Tracking order
Thank you for choosing EiraVeil for your shorts, skirts, and tops. We understand how important it is to know where your order is, and we are committed to providing you with a transparent and hassle-free tracking experience. Below is a step-by-step guide to help you monitor your shipment from our warehouse to your doorstep.
Step 1: Locate Your Tracking Number
Once your order has been processed and shipped, you will receive an email from [email protected] containing your unique tracking number. This number is typically a combination of letters and numbers (e.g., "1Z999AA10123456784" or "LP1234567890"). Please check your inbox (and spam folder) for this email. If you have not received it within 2 business days of placing your order, feel free to contact us at the same email address.
Step 2: Choose a Tracking Method
You can track your package using one of the following reliable third-party logistics tracking websites. These services are free, easy to use, and support a wide range of carriers.
Option A: Use 17Track
- How to use: Go to the 17Track homepage. In the search bar at the top, enter your tracking number exactly as it appears in your email. Click the "Track" button. The site will automatically detect your carrier and display the latest status, including location, transit milestones, and estimated delivery date.
- Tip: 17Track supports over 700 carriers worldwide, making it ideal for international shipments.
Option B: Use PackageRadar
- How to use: Navigate to the PackageRadar website. Paste your tracking number into the input field and press "Enter" or click the search icon. The platform will provide real-time updates, a timeline of events, and a map view for certain carriers.
- Tip: PackageRadar offers push notifications if you create a free account, but this is optional.
Option C: Use AfterShip
- How to use: Open the AfterShip website. Enter your tracking number in the main search box. AfterShip will instantly fetch the tracking data from your carrier and present it in a clean, easy-to-read format. You can also download the AfterShip mobile app for on-the-go updates.
- Tip: AfterShip is known for its accuracy and supports over 1,000 carriers.
Step 3: Understand Your Tracking Status
When you track your order, you may see statuses such as:
- Order Processed: Your package is being prepared for shipment.
- In Transit: Your package is on its way to the carrier's sorting facility or moving through the network.
- Out for Delivery: Your package is with the local courier and will be delivered today.
- Delivered: Your package has been successfully delivered to the address provided.
If you see a status like "Delay" or "Exception," please do not worry. This often means a minor customs check or weather-related hold. For any concerns, email [email protected] and we will assist you promptly.
Important Notes
- Tracking information may take 24–48 hours to appear after you receive your tracking number, as carriers need time to scan the package into their system.
- If your tracking number does not work on the third-party sites, double-check for typos or missing digits. If the issue persists, contact us at [email protected] for verification.
- EiraVeil does not require you to create an account or log in to track your order. Simply use the tracking number provided in your shipment confirmation email.
We hope this guide helps you stay informed every step of the way. Thank you for shopping at EiraVeil—your satisfaction is our priority.