Refund policy
At EiraVeil, we are committed to ensuring your satisfaction with every purchase of our shorts, skirts, and tops. Please review our refund policy below for a clear understanding of your rights and our procedures.
Eligibility for Refunds
Refunds are available for items that are unused, unworn, and in their original condition with all tags attached. To qualify, you must initiate a refund request within 30 days of the delivery date. Items showing signs of wear, alteration, or damage due to misuse will not be eligible.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Items purchased with promotional discounts exceeding 50% off
- Gift cards or store credits
- Items returned without prior authorization
How to Request a Refund
To begin the refund process, please contact our support team at [email protected] with your order number and a brief description of the issue. We will provide you with a return authorization and instructions for shipping the item back. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the transaction.
Exchanges
We do not offer direct exchanges. If you wish to receive a different size, color, or style, please request a refund for the original item and place a new order through our website.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs, after verifying the issue with supporting photos or documentation.
Late or Missing Refunds
If you have not received your refund after the processing period, please first check your bank account or credit card statement. Then contact your financial institution, as there may be a delay in posting. If the issue persists, reach out to us at [email protected] for further assistance.
Contact Us
For any questions or concerns regarding this policy, please email us at [email protected]. We are here to help and will respond within 24-48 hours.